LetsGo Terms of Service and Use

Last updated: July 5th, 2026

These Terms of Service and Use (these “Terms”) form a binding agreement between you and LETSGOCO, INC., a Delaware corporation (“LetsGo,” “Company,” “we,” “us,” or “our”), governing access to and use of the website at letsgo.co, the LetsGo application and related services (collectively, the “Platform”).

These Terms apply to everyone who uses the Platform, including individuals and businesses who purchase or use mentoring sessions (“Customers”), and individuals who provide mentoring services through the Platform (“Mentors”). Customers and Mentors are each a “User” and, together, “Users.”

By creating an account, checking a box indicating acceptance, or otherwise accessing or using the Platform, you agree to be bound by these Terms and by the LetsGo Privacy Policy, which is incorporated into these Terms by reference and which is available at Privacy Policy. If you are entering into these Terms on behalf of a company or other organization (a “Business Customer”), you represent that you have authority to bind that entity, in which case “you” refers to that entity. If you do not have that authority, or you do not agree with these Terms, you may not use the Platform.

1. Definitions

In addition to terms defined elsewhere in these Terms, the following definitions apply:

  • “Authorized User” means an individual (for example, an employee or contractor) designated by a Business Customer to book and attend Sessions using that Business Customer’s Session Credits.
  • “Booking” means a scheduled Session between a Mentor and a Customer or Authorized User.
  • “Business Customer” means a Customer that is a company or other organization, rather than an individual purchasing for personal use.
  • “Customer” means any individual or Business Customer that purchases or uses Sessions through the Platform, including Authorized Users acting on behalf of a Business Customer.
  • “Mentor” means an individual approved by LetsGo to provide mentoring Sessions to Customers through the Platform.
  • “Outcome Guarantee” has the meaning given in Section 7.3.
  • “Session” means a scheduled 1:1 video mentoring session booked through the Platform.
  • “Session Credit” means a unit of pre-paid value that a Customer redeems to book a Session.
  • “Stripe” means Stripe, Inc. and its affiliates, LetsGo’s third-party payment processor, or any other payment processor LetsGo designates.
  • “Video Tools” means Zoom and any other video-conferencing, AI note-taking, video-recording and/or transcription tools LetsGo makes available or requires for Sessions, as described in Section 8.

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years old and able to form a binding contract to use the Platform. The Platform is intended for business and professional use and is not directed to, and may not be used by, anyone under 18.

2.2 Accounts

You agree to provide accurate, current, and complete information when creating an account and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly of any unauthorized or suspected unauthorized use of your account or your account credentials. Email us.

2.3 Business Customers and Authorized Users

A Business Customer may purchase Session Credits and designate Authorized Users to book and attend Sessions. The Business Customer is responsible for ensuring each Authorized User agrees to and complies with these Terms before using the Platform, including by ensuring each Authorized User affirmatively accepts these Terms and the Privacy Policy prior to use of the Platform. The Business Customer is also responsible for each Authorized User’s ongoing compliance with these Terms, including the Customer Code of Conduct in Section 7.5. LetsGo is not responsible for disputes between a Business Customer and its Authorized Users.

3. The Platform

3.1 Description

LetsGo operates an online marketplace that connects Mentors with Customers for live, 1:1 video mentoring sessions. LetsGo provides the technology, scheduling, payment, and matching infrastructure; LetsGo does not employ Mentors and does not itself provide mentoring, coaching, consulting, or professional advice.

3.2 No Endorsement of Advice

Mentors are independent practitioners, not employees or agents of LetsGo. LetsGo reviews Mentor applications as described in Section 6.1, but does not guarantee, and is not responsible for, the accuracy, quality, or outcome of any advice, recommendation, or work product a Mentor provides.

3.3 Business Customer Dashboards

Business Customers have access to a dashboard providing broad visibility into their Authorized Users’ Platform activity, including Sessions booked and attended, skills in progress, outcomes and progress milestones, session recordings and transcripts, and all other information LetsGo makes available through the dashboard from time to time. Business Customers undertake to inform their Authorized Users of this visibility as described in Section 7.2.

4. Skills, Bookings, and Session Credits

4.1 Skill Catalog

LetsGo publishes a catalog of skills (each, a “Skill”), each with an estimated number of Sessions to completion and a suggested outcome checklist. Estimates are not guarantees of the number of Sessions a Customer will need.

4.2 Purchasing Session Credits

Customers purchase Sessions individually or in bundles of Session Credits. All prices are quoted and charged in U.S. dollars (USD) unless explicitly stated otherwise.

4.3 Use of Session Credits

Unless stated otherwise at the time of purchase, Session Credits must be used to make a Booking within twelve (12) months of purchase. The booked Session may take place after that deadline. For Business Customers, Session Credits may be used by any Authorized User within the booking period.

4.4 Bundle Refunds

A Customer may contact support once per bundle order to request a refund for all Session Credits from that order that are still available, unexpired, and not reserved for a Booking. The refund is based on the price allocated to each Session Credit when the bundle was purchased. Used, expired, and reserved Session Credits are not refundable.

4.5 Business and Custom Plans

LetsGo may offer custom pricing, invoicing, or contract terms to Business Customers. To the extent of any conflict, a signed order form between LetsGo and a Business Customer controls over these Terms for that Business Customer.

5. Cancellation, Rescheduling, and No-Shows

5.1 By Customers

A Customer or Authorized User may cancel or reschedule a Booking, at no charge and without losing the associated Session Credit, up to 24 hours before the scheduled start time. Cancellations or reschedule requests made less than 24 hours before the scheduled start time, and failure to attend a Booking (a “No-Show”), forfeit the associated Session Credit.

5.2 By Mentors

If a Mentor cancels, reschedules, or fails to attend a confirmed Booking, the Mentor must use best efforts to reschedule the affected Session with the Customer promptly. A Mentor’s payout for a Session is not forfeited solely because the Mentor cancelled or rescheduled with short notice, but repeated late cancellations may result in suspension or removal under Section 5.3.

5.3 Repeated Cancellations or No-Shows

LetsGo may suspend or terminate any User’s account at its sole discretion, for any reason it deems appropriate. Without limiting LetsGo’s broad discretion in this regard, grounds may include, without limitation: repeated cancellations or late rescheduling; failure to attend Bookings; conduct that LetsGo determines is harmful to the Platform, other Users, or the Company’s business or reputation; breach of any provision of these Terms; or any other reason material to LetsGo’s operations. The enumerated grounds are examples only and do not limit LetsGo’s right to act on any other basis.

5.4 LetsGo’s Role

LetsGo facilitates the rescheduling and credit mechanics described in this Section but is not responsible for either party’s failure to attend or perform a Booking.

6. Mentor Terms

This Section 6 applies to Mentors in addition to the other provisions of these Terms that apply to all Users.

6.1 Application and Approval

To become a Mentor, you must submit an application through LetsGo’s Mentor sign-up form, including your skills, availability, professional background, and any credentials LetsGo requests. By submitting an application, you represent that all information you provide is accurate and complete. LetsGo reviews applications at its sole discretion and may approve, reject, suspend, or remove any Mentor (including an already-approved Mentor) at any time, with or without cause. LetsGo’s review of an application, including any vetting of credentials or current role, is not a guarantee of a Mentor’s skill, accuracy, or fitness, and Customers engage with Mentors at their own risk.

By submitting your Mentor application and checking the accompanying acceptance box, you agree to these Terms, including the Mentor Code of Conduct in Section 6.2.

6.2 Mentor Code of Conduct

As a Mentor, you agree to:

  • (a) provide accurate, current information about your skills, availability, experience, and credentials, and promptly update your profile if anything changes;
  • (b) be punctual and prepared for every Booking, and deliver the Session in line with the Skill description and the outcome checklist agreed with the Customer;
  • (c) act professionally, honestly, and respectfully, and not discriminate against, harass, or abuse any Customer;
  • (d) comply with all applicable laws, including those relating to your profession, data protection, and recording consent (see Section 8);
  • (e) not use the Platform to solicit Customers for services outside the Platform, or otherwise circumvent the Platform, except as explicitly permitted under Section 6.6 (Non-Circumvention);
  • (f) not misrepresent your affiliation with LetsGo or any other person or company; and
  • (g) not provide advice or services materially outside the scope of the Skill(s) you are approved to mentor.

A breach of this Code of Conduct is a material breach of these Terms and may result in forfeiture of payouts under Section 6.5(d), suspension, or removal from the Platform.

6.3 Independent Contractor Status

Mentors are independent contractors, not employees, partners, or agents of LetsGo. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship. Mentors are solely responsible for their own taxes, benefits, insurance, licenses, and compliance with all applicable laws. Mentors must provide LetsGo with completed tax documentation before receiving any payout: U.S.-based Mentors must provide a completed IRS Form W-9; non-U.S. Mentors must provide a completed IRS Form W-8BEN or other applicable form as required by law. Mentors are responsible for their own tax filings, withholding obligations, and compliance with all applicable tax laws, and must promptly provide LetsGo with any additional documentation LetsGo requests in connection with applicable reporting obligations.

6.4 Payments via Stripe Connect

Mentors must create and maintain a Stripe Connect account (or other payment account LetsGo designates at its discretion) to receive payouts, and must provide LetsGo and Stripe with accurate identity, banking, and tax information. Mentors are responsible for complying with and accepting Stripe’s or such other payment processor’s own terms of service and privacy policy. LetsGo is not responsible for delays or issues caused by Stripe or any other payment processor or by a Mentor’s failure to keep their account with the applicable payment processor current.

6.5 Compensation, Revenue Share, and Payout Schedule

(a) Standard Split

For each completed Session, the Mentor receives 70% of the Session fee paid by the Customer, and LetsGo retains 30% as a platform fee.

(b) Referral Split

A “Referral Split” applies where a new Customer registers on the Platform using a unique referral link assigned by LetsGo to a specific Mentor (a “Referral Link” and a Customer who signs up via a Referral Link, a “Referred Customer”). For each Session booked by a Referred Customer with the referring Mentor whose Referral Link was used by such Referred Customer to register for the Platform that takes place within twelve (12) months of the Referred Customer’s initial registration date, the referring Mentor receives 90% of the applicable Session fee and LetsGo retains 10%. The Referral Split applies only to Sessions between the referring Mentor and that Referred Customer; all other Sessions (including any Sessions the Referred Customer books with other Mentors) remain subject to the standard split set out in Section 6.5(a) above. A Customer who registers without using a Referral Link, regardless of how such Customer found out about the Platform, is not a Referred Customer and no Referral Split applies.

(c) Payout Timing

LetsGo releases Mentor payouts within thirty (30) days after the date of the applicable Session, via Stripe Connect.

(d) Effect of Refunds and the Outcome Guarantee

If a Customer’s complimentary Session or refund under Section 7.3 (Outcome Guarantee) results from the Mentor’s failure to perform the Session in accordance with these Terms (including the Mentor Code of Conduct) — for example, a No-Show, lack of preparation, or a material deviation from the agreed Skill or outcome checklist — the Mentor forfeits the payout for that Session. If a Customer’s complimentary Session or refund is granted for reasons unrelated to the Mentor’s performance, the Mentor still receives the payout for the original Session.

(e) Fee Changes

LetsGo may change the revenue share, platform fee, or payout schedule on a prospective basis, with reasonable notice to Mentors.

6.6 Non-Circumvention

Mentors and Customers agree that, for any relationship formed or otherwise facilitated or continues through the Platform, they will not take Bookings, payments, or an ongoing mentoring relationship outside the Platform, for as long as they each remain active Users and for a period of twelve (12) months after their last Booking of any Session with any other User on the Platform. A breach of this Section is a material breach of these Terms. Without limiting any other remedy, LetsGo may: (i) withhold and retain any payment otherwise owed to the breaching party; (ii) invoice and collect the platform fees LetsGo would have earned had the engagement continued through the Platform; and (iii) suspend or terminate the breaching party’s account.

7. Customer Terms

This Section 7 applies to Customers and Authorized Users in addition to the other provisions of these Terms that apply to all Users.

7.1 Booking and Attending Sessions

Customers and Authorized Users are responsible for attending Bookings on time, prepared with the goal or context needed to make the Session useful, and for providing accurate information when booking.

7.2 Business Customer Dashboards

A Business Customer’s designated administrators may view its Authorized Users’ booking and progress information through a dashboard, as described in Section 3.3 and the Privacy Policy. Business Customers are responsible for informing their Authorized Users of this visibility before those Authorized Users book a Session.

7.3 Outcome Guarantee

Every Booking is paired with an outcome or checklist agreed between the Mentor and the Customer at or before the start of the Session (the “Outcome Guarantee”). If a Customer reasonably believes, in good faith, that a Session did not deliver its agreed outcome, the Customer may submit an Outcome Guarantee request within twenty-four (24) hours of the completion of the Session. LetsGo will review Outcome Guarantee requests and, at its sole and final discretion, may offer a complimentary follow-up Session, a partial or full refund of the applicable Session fee, or both. If the Booking was paid for with a Session Credit, the remedy is the return of one Session Credit rather than cash. If its original booking deadline has passed, the returned credit receives a new twelve-month booking period. Both Mentors and Customers acknowledge that whether an outcome was achieved, and whether a Customer’s dissatisfaction is reasonable, are inherently subjective judgments. LetsGo will make these determinations reasonably and in good faith, but its decision is final. The Outcome Guarantee is the Customer’s sole and exclusive remedy for a Session that does not meet expectations, is capped at the amount the Customer actually paid for the relevant Session, and does not entitle a Customer to unlimited or repeated free Sessions for the same Skill.

7.4 Bulk Purchases and Business Plans

Business Customers purchasing bundles or custom plans are subject to Section 4.5 and any applicable order form.

7.5 Customer Code of Conduct

Customers and Authorized Users agree to:

  • (h) provide accurate information when booking and attending Sessions;
  • (i) attend Bookings on time and engage in good faith;
  • (j) treat Mentors professionally and respectfully, without harassment, discrimination, or abuse;
  • (k) pay all fees when due;
  • (l) not solicit a Mentor for services outside the Platform in violation of Section 6.6 (Non-Circumvention); and
  • (m) comply with applicable law, and not use the Platform, a Session, or any Mentor’s advice for an unlawful purpose.

8. Video Sessions, Recording, and Third-Party Tools

8.1 Video Tools

Sessions are conducted using Zoom or such other video-conferencing, video recording and AI note-taking tools as LetsGo selects from time to time at its discretion. LetsGo may change Video Tools at any time without amending these Terms.

8.2 Recording

Sessions are recorded (audio and video), and the recording may be processed by an AI note-taking tool to generate a transcript and/or summary. By joining a Session, each Mentor, Customer, and Authorized User consents to being recorded and to LetsGo’s and its Video Tools’ use of the recording, transcript, and summary as described in these Terms and the Privacy Policy, including for quality assurance, internal monitoring, evaluating Outcome Guarantee requests, dispute resolution, improving and developing the Platform, and offering, operating, and improving LetsGo’s products and services generally.

8.3 Third-Party Terms

Use of Zoom and any other Video Tools is also subject to that provider’s own terms of service and privacy policy. LetsGo is not responsible for the practices, security, or availability of any third-party Video Tool. See the Privacy Policy for more on how these tools handle your information.

8.4 No Confidentiality Obligation; Sensitive Information

LetsGo does not promise or guarantee the confidentiality of anything said, shared, displayed, or uploaded during a Session. Recordings, transcripts, and summaries are generated and stored using third-party tools as described above, and may be visible to the Mentor, the Customer, the Customer’s Business Customer (where applicable, per Section 3.3), and LetsGo personnel for the purposes described in this Section.

DO NOT SHARE SENSITIVE, CONFIDENTIAL, OR PROPRIETARY INFORMATION — INCLUDING PERSONAL, FINANCIAL, HEALTH, OR TRADE-SECRET INFORMATION, OR A THIRD PARTY’S CONFIDENTIAL INFORMATION — DURING A SESSION. IF YOU CHOOSE TO DO SO, YOU DO SO ENTIRELY AT YOUR OWN RISK, AND LETSGO IS NOT RESPONSIBLE FOR ANY RESULTING LOSS, DISCLOSURE, OR HARM.

9. Fees, Payments, and Taxes

All fees are quoted and charged via Stripe (or such other payment processor LetsGo designates at its discretion). Customers are responsible for all applicable taxes on their Platform purchases, including any applicable sales, excise, use, or similar taxes, as applicable. Each User is responsible for any other taxes associated with their use of the Platform or receipt of payouts.

LetsGo may change any of its fees at its discretion on prospective notice to Users.

10. Intellectual Property

The Platform, and all content and technology LetsGo provides (excluding Mentor and Customer content), are owned by LetsGo and protected by applicable intellectual property laws. LetsGo owns, or holds the rights necessary to use, Session recordings, transcripts, and summaries as described in Section 8 and the Privacy Policy. Each User grants LetsGo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and use any content they submit to the Platform, including all content provided during, leading up to, and following Sessions, as needed to operate, monitor, improve, and develop the Platform and LetsGo’s products and services generally, consistent with Section 8 above and the Privacy Policy.

11. Disclaimers

THE PLATFORM AND ALL SESSIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR THE LIMITED OUTCOME GUARANTEE IN SECTION 7.3, LETSGO MAKES NO WARRANTY, EXPRESS OR IMPLIED, ABOUT THE PLATFORM OR ANY SESSION, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. LETSGO DOES NOT GUARANTEE THE AVAILABILITY, QUALIFICATIONS, OR QUALITY OF ANY MENTOR, OR THE ACCURACY OF ANY AI-GENERATED TRANSCRIPT, SUMMARY, OR RECOMMENDATION, WHICH MAY CONTAIN ERRORS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LETSGO AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM OR ANY SESSION. LETSGO’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID TO LETSGO IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

13. Indemnification

Each User agrees to indemnify and hold LetsGo harmless from any claims, damages, and reasonable expenses (including legal fees) arising from: (a) their breach of these Terms; (b) their use of the Platform or participation in a Session; (c) content they submit; or (d) their violation of law or a third party’s rights.

14. Term, Suspension, and Termination

These Terms apply for as long as you maintain an account or use the Platform. LetsGo may suspend or terminate any account, at its discretion, for breach of these Terms (including the Code of Conduct or Non-Circumvention provisions in Section 6), suspected fraud, extended inactivity, or for any other reason at its sole discretion. Provisions that by their nature should survive termination (including Sections 6.5, 6.6, 8.4, and 9 through 17) will survive.

15. Governing Law and Disputes

These Terms, and any claim, dispute, or controversy arising out of or relating to these Terms, the Platform, or any Session, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Each party irrevocably consents to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware, and waives any objection to that jurisdiction or venue, including on the basis of inconvenient forum. To the extent permitted by law, each party waives any right to a trial by jury and agrees that any Dispute will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative action.

16. Changes to These Terms

LetsGo may update these Terms from time to time at its sole discretion. If we make material changes, we will provide reasonable notice (for example, by email or an in-Platform notice) before the changes take effect. Continued use of the Platform after changes take effect means you accept the updated Terms.

17. General

17.1 Entire Agreement

These Terms, together with the Privacy Policy and, if applicable, any order form signed by a Business Customer, are the entire agreement between you and LetsGo regarding the Platform.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. If such modification is not possible, the affected provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect, unaffected by such invalidity, illegality, or unenforceability.

17.3 Assignment

You may not assign these Terms without LetsGo’s prior written consent. LetsGo may assign these Terms to a successor in connection with a merger, acquisition, sale of assets or other change of control event.

17.4 No Waiver

LetsGo’s failure to enforce a provision is not a waiver of its right to do so later.

17.5 Notices

We may provide notices to you via the email address associated with your account.

17.6 Contact

Questions about these Terms: email us.